MEO: everything you need to know about the operator
Meet MEO: the telecommunications operator with most customers in Portugal. Discover all bundles that MEO has to offer (TV, broadband, mobile bundles and for second homes). We’ll also show you MEO’s mobile broadband packages, as well as mobile phone bundles. Besides packages, we will show you how to make monthly or prepaid payments, all MEO’s customer service contacts, and where you can find MEO stores in Portugal.
MEO's Packages and services available
Does MEO Portugal have an English Website? Yes, MEO Portugal offers an English website. You can also find information about MEO's services and prices in this article.
The best MEO package is the one that best suits your daily needs and that has the best quality-price ratio.
We have put together some of the best MEO packages based on the quality-price ratio and the services that the Portuguese value the most, such as Television and broadband.
See and compare our package suggestions from MEO. 👇︎
For those who value broadband and TV channels, these are some of the best MEO bundles. You can have up to 1GB of MEO broadband speed and 150 TV channels.
In addition, these MEO packages include landline, with calls to all national landlines, and international calls at specific times (value added calls are not included).
These are the best MEO packages for those looking to have the best TV, broadband and mobile experience at the best price.
But you can also add mobile to MEO's bundle to get a complete package and pay for all services on the same MEO invoice.
Find out about MEO bundles with mobile and other bundles featured in this article, including packages for second homes and bundles without customer retention.
In the next topic we’ll show you some of the cheapest MEO packages, for those who want to pay less at the end of the month. But the cheapest packages are not always the most suitable for all customers.
Each customer has its own requirements and that is why the choice of a telecommunications package must be so carefully taken care of.
You can also explore all about the broadband in Portugal and other providers (not only MEO).
MEO Cheapest Bundles
If you are looking for the cheapest MEO packages, these are some of our suggestions.
These are some of the cheap MEO packages. As a rule, these packages have no membership offers and the conditions are less tempting.
For example, if you choose one of these cheap MEO bundles with TV you will not have the MEO Box that allows you to access the MEO Video Club or the automatic recordings, among other features.
Regarding cheap MEO bundles with broadband, the internet speed tends to be lower when compared to other packages and, in some cases, may have an associated traffic limitation (for example a 500Gb cap).
What should you take into account before choosing a MEO package?
Before choosing the cheapest MEO bundle you should look at things other than the price itself, such as membership offers, for example.
But when choosing the cheapest MEO package it is also important to consider the coverage available on site.
MEO is the operator that provides coverage through 3 different types of technology: Fiber, ADSL and Satellite. Before choosing a MEO package you are advised to do a coverage test to find out what type of MEO coverage is available at your address.
MEO packages with mobile (M4)
Who are MEO bundles with mobile for? MEO packages with mobile (also known as M4) are indicated for all customers who want to include the mobile in their bundle and pay everything in the same monthly invoice.
When opting for a bundles with MEO mobile included you have the advantage of having all the services aggregated in the same invoice. Usually, it pays to associate the mobile to the bundle, as it is cheaper than having an isolated MEO rate.
When choosing a MEO M4 package you must pay attention to the broadband conditions (speed and traffic) and TV (box, number of channels, etc.), but also to the cap associated with MEO mobile.
MEO packages with unlimited mobile If you use your mobile constantly and do not want to be concerned about consumptions, or the amount to be paid at the end of the month, we advise you to choose an M4 package with unlimited mobile. This way, you don't have to worry about the minutes, SMS or MEO mobile data spent.
In addition, customers with M4 packages can also join the MEO loyalty program and accumulate points (also known as "MEOS") through invoice payments. You can later exchange these points for exclusive equipment.
MEO Packages with Broadband, TV, landline (M3)
Did you know that the Broadband, TV and landline packages continue to be the top choice of the Portuguese? There are many telecommunications packages available on the market but the MEO Broadband, TV and landline Bundles remain the main choice to the Portuguese. Get to know these bundles below.
The cheaper MEO Broadband, TV and landline package is one of the best options for those who are more concerned with price. But, as you can see, the broadband speed in this package may be below the expected performance (only 30Mbps).
The remaining MEO TV, broadband and landline bundles already have a better broadband speed and already include TV with a Box.
For those looking for a truly fast internet experience to play online or to watch streaming without any interruptions, the MEO Broadband, TV and landline package with 1Gbps download speed is the most suitable.
Other MEO Bundles (M2 & M1)
If you are looking for a MEO bundle with only broadband or TV, or with broadband and landline, find out about the MEO M1 and M2 package offers.
These are some of the M2 packages available from MEO in Portugal. According to your needs, you can choose a package with TV and Landline, or a package with broadband and landline.
On the other hand, if you want to subscribe to a MEO package with TV or broadband only, see our best suggestions below:
This last broadband bundle, MEO M1 broadband special Gaming, is indicated precisely for those looking for a high speed internet, without flaws and interference and with low latency (perfect for playing online).
However, there is one other M1 MEO package only with broadband at a more affordable price, in case you want to invest less in an internet-only package:
MEO Packages for Second Homes
What are MEO's Second Homes packages?
MEO Second Home (Segunda Habitação) packages are packages with special prices available for those who already have a MEO package with TV, and want to install TV and broadband in a second home (vacation house, country house, house for rent, etc.).
MEO Second Home packages are for a very specific type of consumer, since it implies that the customer already has a MEO package with TV in their main address.
The MEO Second House bundle must be installed in an address different from the first one and presupposes a 24-month customer retention.
Before joining a MEO Second House package you should always do a coverage test, as the installation of the Second House package depends on the technical feasibility in the indicated location.
MEO Packages without customer retention
Do you want to be "stuck" to a period of retention? Discover MEO's packages without retention, ideal for those who want to avoid telecommunications contracts with long periods of customer retention.
This is one of the retention-free packages with basic services: TV, MEO broadband and landline. It is also one of the cheapest service packages from the operator.
When we compare the price of this MEO bundle with no retention and the price of a package with the same conditions, but with 24 month retention, we can see that you will pay around 10€ more each month.
You can also have your mobile associated with a MEO package Without Retention (MEO M4 package). In this case, the amount to be paid monthly is higher.
MEO packages usually have a 24-month retention period associated with them. This retention period usually entitles you to lower monthly fees, membership offers and installation and activation offers (among other benefits).
However, when we remove the MEO retention period associated with the packages, we are left with a more expensive package and where the customer has to pay the installation and activation costs.
Installation and activation costs 🛠
When joining a MEO package without retention you have to pay the costs associated with the service installation and activation. The values vary between 280€ and 350€, according to the chosen package and the services to be installed.
Mobile broadband MEO
How can I use MEO’s mobile broadband? MEO Mobile Broadband can be used regularly on your PC or tablet, through a mobile router or a wi-fi USB. There are prepaid and contract packages available.
This is recommended for consumers that use the service sporadically: it includes unlimited traffic as well, but payments need to be made regularly.Prepaid Mobile Broadband
This is recommended for consumers who regularly use the service: it includes more traffic (ranging from 7 GB to unlimited) and the monthly fee is always the same.Contract Mobile Broadband
MEO mobile broadband packages work the same way as MEO’s mobile packages, but with this service you can only access the internet (minutes and SMS are excluded).
If you make daily and regular use of the internet, then we recommend MEO's contract mobile broadband packages. What is the advantage over prepaid MEO bundles? The monthly fee is lower and you do not have to make payments regularly.
MEO Prepaid Mobile Internet
Also known as MEO Enjoy Plans, these are the MEO Prepaid mobile internet plans available. It is recommended for consumers who make sporadic use of the internet.
|MEO||MEO Mobile Broadband (15 days)||15€/month|
|MEO||MEO Mobile Broadband (20 days)||20€/month|
|MEO||MEO Mobile Broadband (30 days)||30€/month|
Unlike contract packages, prepaid MEO mobile internet offers are counted by days of use and the data is unlimited
This means that, with one of the MEO Enjoy plans, you can use the MEO mobile internet you want (without worrying about consumption) but for a limited time: 15, 20 or 30 days.
With these bundles you should pay attention to the regular payment of the MEO mobile internet card. To keep the card active, you must make a minimum payment of 15€, which corresponds to 15 days of expiry date.
MEO Contract Mobile Broadband
These MEO mobile broadband packages by contract are only available for existing MEO customers.
|MEO||MEO Mobile Broadband (7GB)||5€/month|
|MEO||MEO Mobile Broadband (30GB)||15€/month|
|MEO||MEO Mobile Broadband (60GB)||20€/month|
|MEO||MEO Mobile Broadband (Unlimitied)||50€/month|
With these packages shown above, you will not be charged for more than the indicated price, even though you use more data than the included.
The MEO mobile broadband unlimited package allows you to use all kinds of services (from TV through the MEO Go Multi, to social media, amongst others) without having to worry about consumption.
If you do not have a MEO M3 or M4 package already, you will only be able to access these two services shown below:
|MEO||MEO Mobile Broadband (15GB)||15€/month|
|MEO||MEO Mobile Broadband (30GB)||20€/month|
MEO Router and USB for mobile broadband
In MEO’s online store you can find only three MEO mobile routers and one USB available. See the list of MEO USB and routers available.
The main difference between the MEO mobile broadband Router and the USB is that the USB can only be used on one PC.
On the other hand, the MEO mobile router allows several devices to be connected to the same Wi-fi network at the same time. At a time where there are several devices connected to the internet in a single home, this seems to be the best solution.
MEO Mobile Plans: Contract, Unlimited and Prepaid
MEO Contract Plans
If you are looking for the best price-benefit Plan, get to know some of MEO’s contract Plans below:
MEO Contract Plans include a 1€ discount for e-invoice subscribers: as long as the e-invoice is active, the discount will be applied.
- What is included in the MEO contract Plan?
- Calls to national numbers starting with 2, 3 or 9 on national territory
- Roaming communications to / from EU countries, Norway, Liechtenstein and Iceland (deducted from their minutes for national networks)
- Mobile data to access in Portugal and roaming in the European Union
If your MEO contract plan communications (minutes and SMS) go beyond the limit, 0.20€ per minute/ SMS is charged on national territory and in roaming to/ from European Union countries, Norway, Liechtenstein and Iceland.
If the MEO mobile data is used up, 1.99€ per day is charged, which corresponds to a 250MB cap valid until midnight of that same day.
Communications not included in the MEO mobile Plan - MMS, calls to 760, 808, 707 numbers, customer support, international calls and roaming (if not included in the cap) - are charged on your monthly bill.
MEO Unlimited Plans
These are the unlimited mobile plans from MEO in Portugal. The big difference between them is the internet speed at which you can surf. With the cheapest bundle you can surf up to 10Mbps, whereas with the other you can surf with the maximum available and supported speed.
These unlimited plans for Mobile MEO Portugal are indicated for those who want to browse the internet and make calls without worrying about consumption.
With an unlimited Mobile plan you can use streaming channels, make video calls or watch MEO Go (MEO mobile TV), wherever you are and without any concerns regarding mobile data consumption.
MEO Prepaid Bundles
Are you visiting or moving to Portugal and want to buy a MEO Prepaid Card? You can either buy your MEO prepaid SIM card online, and have it delivered at a Portuguese address, or you can buy it directly from a physical MEO store.
These are the main MEO Prepaid bundles. The method of payment is through recharges and the price of the bundle is deducted from your balance weekly.
Every week you must ensure that you have enough balance on your card to discount the weekly amount of the prepaid MEO plan.
In the MEO prepaid bundle modalities with 3GB and 5GB, you also have a free monthly 10GB cap to use in the main communication and messaging apps, such as Whatsapp, iMessage and Facetime.
How can I see my balance and the minutes and data cap? To find out the balance of your MEO prepaid plan, dial * # 123 #, followed by the call key. The display will show the available balance, as well as the data, minutes and SMS limit.
How can I Top Up my MEO plan?
Doing a MEO Top up has never been simpler: you can either choose to top up your MEO online or in person.
If you prefer to top up your MEO account in person there are two different ways to do it:
|In any MEO Store||CTT payment points or Payshops|
|Top up in any store with the help of an assistant||Indicate that you are a MEO client, contact number and the amount you want to top up with|
|Top up cost is 80 cents||Pay in cash and keep the receipt as proof of payment|
|Top up cost is 80 cents|
However, do you prefer to top up your MEO online? It is also possible and it is free!
These are the 3 possible options to top up your MEO SIM card online:
|Online Customer Area: My MEO|
|Access the MEO customer area with your credentials (email address and password) and follow these steps to charge your MEO phone:
|You must follow these steps to top up your MEO SIM card from your bank's app:
|Through MB Way|
|You must have the MB Phone app installed to be able to top up your MEO SIM card. When you do, you just need to follow the following steps:
If you have a prepaid Enjoy data plan, you can also top up your MEO Enjoy plan the same way.
How can I join MEO?
To join MEO, the first thing you have to check is weather you have MEO's coverage in your house, and the type of coverage you have. With the MEO coverage test you will be able to check so.
Once you know what type of MEO coverage is available at your address, you can choose the package/ service you want to hire from MEO.
The MEO coverage test is extremely important, especially when it comes to subscribing to fixed services such as television, MEO broadband and landline.
In these cases, the characteristics of this technology (Fiber, ADSL or Satellite) will dictate the service provided. When joining MEO, be aware that the service requested may not be feasible.
- Reasons why MEO can refuse to install the service:
- No MEO coverage on site
- Lack of access to support the service between the customer's premises and MEO's plant
- When the support infrastructure does not allow the provision of the service, namely due to technical characteristics, interference or electromagnetic noise in the local access component
- When the customer does not authorize any intervention on the customer's networks that is necessary or appropriate for the provision of the service
In cases where the application to subscribe MEO services is not technically feasible, MEO may refuse to activate the services because it is not possible to provide the service on a regular and continuous basis.
If it is proved that there is MEO coverage and that all the conditions necessary are met, installation and activation will take place within a maximum period of 30 working days from the date of affiliation.
However, what is the process to join MEO?
|Online 🖁||In Store 🏬|
|Visit MEO's Website||Visit a MEO Store|
|Choose the type of service you want to affiliate with (Bundles, Mobile or Broadband)||Go through the process with a staff member|
|Choose the plan you want|
|Fill the form with your personal details (Name, Address, Passport number, Payment method)|
|Read and accept terms and conditions|
|Click 'Aderir' (join)|
What are MEO’s customer service contacts?
Are you having problems with your bundles/ plans and need to contact MEO Portugal?
There are varied MEO Portugal contact numbers that you can use, in regards of your problem.
Is there a contact for MEO customer service in English? No, unfortunatelly there is no special contact for customer service in English in MEO. However, you can call any of the numbers below and an assistant will be able to assist you.
We start with the MEO's Customer Support Contacts, especially used for customers that have some issues with their services or equipment:
|MEO Customer Support Contacts|
|Customer Support and Billing|
|MEO Technical Support|
|Mobile Broadband Service Activation|
|Mobile Service Activation|
|MEO Rewards Line|
These are the most important contact numbers from MEO. Choose the most appropriate number for the matter you want to fix and call to contact MEO.
The most used contact number for MEO Portugal are Customer Support and Billing and Technical Support/ Breakdowns.
Customer Support and Billing MEO Contact Both the Customer Support and Billing contact and the MEO contact for technical support/ breakdowns are available 24 hours a day, 7 days a week.
In case you need specialized assistance, use the MEO contact numbers below:
|MEO Specialized Contacts|
|Sou Smart – Technological Support|
|Personalized Informational Service|
|808 962 222|
|Altice Foundation Supporting the Inclui Programme Line|
|800 206 206|
|Assistance in Sign Language – Serviin|
|MEO Rewards Line|
Are you travelling or working abroad and need to contact MEO Portugal? Use any of these contact numbers:
|MEO Contacts to call if overseas|
|Customer Support and Billing|
|+351 961 001 620|
|MEO Technical Support/ Malfunctions|
|+351 213 58 01 44|
|Information about Roaming|
|+351 961 000 083|
Whenever you travel outside the country, you should consult MEO contact list for customer support abroad to solve any problems with MEO services or packages.
Whether to report MEO malfunctions or to get clarification regarding billing or consumption in roaming, these are the MEO contact numbers you should use if you are abroad.
For those who are also abroad and want to fix small problems quickly, you can also access MEO's customer center on your customer area online (MY MEO).
Where can I find MEO Stores in Portugal?
There are several MEO stores scattered throughout Portugal. It's a channel used by the clients for many, such as:
- Customer Support
- Technical Support/Breakdowns
- Testing MEO coverage
- Join MEO (with a MEO package or a MEO mobile plan)
Find below addresses for the main MEO Stores in Lisbon Oporto and Algarve.
MEO Stores in Lisbon
We will first focus on MEO stores in the center of Lisbon.
|MEO Stores in Lisbon|
|Pingo Doce Bela Vista||CC Pingo Doce Vela Vista, Loja 11/12, Av. Francisco Salgado Zenha, 1900-238 Lisboa|
|Vasco da Gama||CC Vasco da Gama - Parque das Nações, Loja 0019 1990-094 Lisboa|
|Alvalade||Avenida Igreja, 10D, 1700-236 Lisboa|
|CC Colombo||CC Colombo, Av. Lusiada, Loja 0.026/0.027, 1500-392 Lisboa|
|R. Andrade Corvo||R. Andrade Corvo, 6C, 1050-009 Lisboa|
|Avenida Paris||Av. Paris, 22B, 1000-229 Lisboa|
|Chiado||Armazéns Chiado, R. Carmo, 2, Loja 4.09, 1200-094 Lisboa|
|Fórum Picoas||Avenida Fontes Pereira de Melo, 38 C, 1069-300 Lisboa|
|R. Ferreira Borges||R. Ferreira Borges, 63A, 1350-127 Lisboa|
|Spacio Shopping||CC Spacio Shopping, Rua Cidade Bolama, 24C - Loja 18 1800-079 Lisboa|
|Parque Alverca||CC Parque - Rua Brigadeiro Fernando Alberto de Oliveira, loja 41 2615-077 Alverca|
|Entrecampos||Av. Francisco Sá Carneiro, 8 Loja A, 1050-077 Lisboa|
|Loja do Cidadão de Laranjeiras||Rio Sul Shopping Loja 008 - Av. Libertadores de Timor Loro Sae, Torre da Marinha, 1600-001 Lisboa|
|Amoreiras||CC Amoreiras Shopping Center - Av. Eng. Duarte Pacheco, Loja 1093, 1070-103 Lisboa|
However, these are not the only MEO stores in Lisbon. The County of Lisbon has other parishes, such as Almada, Sintra, Cascais, Loures, Alverca, among others.
If you are looking for other MEO stores outside the Lisbon county, find the addresses here: Official Stores MEO Portugal
MEO Stores in Oporto
There are about 5 MEO Stores in Oporto (city center). Find the addresses below.
|MEO Stores in Oporto|
|R. da Picaria||Rua Picaria, 5, 4050-478 Porto|
|Dolce Vita Porto||Centro Comercial Dolce Vita Porto, Rua Campeões Europeus, 28, Loja 133 4350-414 Porto|
|Rotunda da Boavista||CC Colombo, Av. Lusiada, Loja 0.026/0.027, 1500-392 Porto|
|Loja Cidadão||Avenida Fernão Magalhães, 1862, 1º, 4350-185 Porto|
|ViaCatarina||Centro Comercial ViaCatarina Shopping, Rua Sta. Catarina, 312/350, Loja 1.03, 4000-443 Porto|
If you are looking for other MEO stores outside the Oporto city center, find the addresses here: Official Stores MEO Portugal
MEO Stores in Algarve
Regarding MEO Stores in the Algarve, there are about 18 official stores. Find the addresses below.
|MEO Stores in Algarve|
|Albufeira||Albufeira Shopping||Centro Comercial Modelo Albufeira, Empreendimento Cerro Alagoa, loja 24, 8200-161 Albufeira|
|Albufeira||Algarve Shopping||Tavagueira, Guia, Algarve Shopping, loja 1.122, 8200-417 Albufeira|
|Faro||Largo Carmo||Largo Carmo - Edifício PT, 8000-148 Faro|
|Faro||Fórum Algarve||Estrada Nacional 125. Km 103, loja 0.10 8000-126 Faro|
|Lagoa||Travessa Elias Garcia||Rua Doutor Afonso Costa, 4, Travessa Elias Garcia, 8400-317 Lagoa|
|MEO Store Lagos||Portas de Portugal||Rua Portas de Portugal, Edifício PT, 8600-701 Lagos|
|MEO Store Portimão||Aqua Portimão||Rua São Pedro, 72, Centro Comercial Aqua Portimão, Loja 28, 8500-616 Portimão|
|MEO Store Portimão||Continente||R. Ferreira Borges, 63A, 1350-127 Portimão|
|MEO Store Portimão||Largo Heliodoro||Largo Heliodoro Salgado, Edifício PT, 8500-537 Portimão|
|Loulé||Avenida 25 de Abril||Avenida 25 de Abril, 13, 8100-506 Loulé|
|Quarteira||Albufeira Shopping||Avenida Carlos Mota Pinto, Edifício Condestavel, Loja B, 8125-105 Quarteira|
|Silves||Rua Policarpo Dias||Rua Policarpo Dias, 26, 8300-176 Silves|
|Tavira||Edifício PT||Rua Dr. Augusto Carlos Palma, Edifício PT, 8800-345 Tavira|
|Tavira||Gran Plaza||Rua Almirante Cândido dos Reis, 247, Centro Comercial Gran Plaza Tavira, Loja 0.15, 8800-318 Tavira|
|Vila Real de Santo António||Rua Ministro Duarte Pacheco||Rua Ministro Duarte Pacheco, 58, 2900-211 Vila Real de Santo António|
Frequently Asked Questions about MEO
What is the contact number for MEO Portugal?
The contact number for MEO Portugal can vary, depending on your request. See on this article all MEO contacts.
How can I do a MEO Broadband Speedtest?
Do a MEO Broadband speedtest here!
Does MEO have TV and broadband bundles?
Yes, it does. Check in this article all MEO packages with TV and broadband.
How can I check my MEO mobile number?
To check your MEO mobile number call 1696 or go to any MEO store, they will be able to help you.
How can I top up my MEO data?
To top up your MEO data visit the MEO website and choose the amount of GB you want to top up. You can either choose to top up more data for 15 days, or choose an amount to be added to your monthly plan, every month.
Where can I find MEO's Portugal TV guide?
You can find the MEO Portugal TV guide in MEO's website. Access the MEO TV guide here.
Is there a MEO TV guide in English?
No, unfortunatelly there is no MEO TV guide in English.